From grieving pet owner to supportive volunteer

When Marion’s beloved dog Oliver died she turned to the Pet Bereavement Support Service. Their help inspired her to become a volunteer herself.


Losing a pet

Sharing your loss with people who understand

Grieving for the loss of a pet, whether through death, parting or enforced separation, can be a sad and difficult experience. Life once filled with the love and friendship of a pet, may suddenly seem very empty and feelings of deep sadness  and loneliness are not uncommon. We also offer emotional support to assistance dog users.

Sometimes it helps to share these feelings with someone who knows from personal experience how distressing the loss of a pet can be, and who will listen with compassion and without judgement. Our Pet Bereavement Support Service is able to help you through this traumatic time.

Contact the Pet Bereavement Support Service on 0800 096 6606 (UK only including northern Ireland). The support line is open from 8.30am - 8.30pm everyday. All calls are free and confidential from a landline. If calling from a mobile phone, some phone networks may charge. Alternatively you can also email the Pet Bereavement Support Service on

Pet Bereavement Support Service literature

The Pet Bereavement Support Service has a range of literature available to download. This covers Euthanasia, Children and pet loss, information cards, posters and much more. 


Support line volunteers

The Pet Bereavement Support Service offers confidential support, understanding and practical information for pet owners and others in contact with animals through its telephone and email support line service.  Dedicated and trained volunteers across the UK offer their time on the support line every day of the year to help pet owners through their loss. If you are interested in becoming a support line volunteer do get in touch for more information.

The service is run by Blue Cross. To maintain its high standards the Pet Bereavement Support Service is a member of The Helplines Partnership.


Create an online memorial for your pet

Pet memorials can be a helpful and comforting way to remember and commemorate the life of a pet. A memorial to your much-loved companion  will serve as a lasting testament to the unique bond that was shared between you. You can create a memorial here.

Would you like to share your story?

If you have contacted the Pet Bereavement Support Service in the past and our service has helped you, we would really like to hear from you. Your experience could really help to encourage others to contact us and will help us develop our service in a number of ways.

If you would like to share your story please contact us.