Pet Bereavement Support Service

Help and support by telephone

Call the support line on 0800 096 6606 (UK only including northern Ireland). The support line is open from 8.30am - 8.30pm everyday. All calls are free and confidential from a landline. If calling from a mobile phone, some phone networks may charge. Support is provided by trained volunteers. The service does not offer a counselling service but is able to offer emotional support and information for pet owners who may be experiencing the loss of a pet. Alternatively you can also email the Pet Bereavement Support Service on

If you are interested in becoming a volunteer for the support line please register your interest to receive further information on how you can help other pet owners.

Carole Adam kindly told us her story of pet loss and her experience of being a volunteer with our support service. Please watch her video below.

You can also read about Kim Rooney's experiences with our Pet Bereavement Support Service.

Help and support by email

Sometimes, it's easier to write about how you are feeling rather than talking to someone.  We can offer you support through our email support line at We will answer your email as soon as possible and within a maximum of 48 hours.  If however, you want to contact someone immediately, please use the telephone support line.


The Pet Bereavement Support Service has a range of literature available to download. Alternatively, fill out an order form and order our literature to be delivered by post.

If you have any feedback about The Pet Bereavement Support Service please contact us.