Blue Cross takes complaints about any aspect of our service extremely seriously. We aim to satisfy our supporters, volunteers and clients and to respond to any problems as quickly as possible.
Why should I complain?
The general public has the right to expect the very highest standards from Blue Cross. You should complain if you do not consider we are meeting these standards or if you are not satisfied with any aspect of our service.
How should I complain?
Many complaints are best discussed locally with the individual or department concerned. However, if the complaint cannot be answered to your satisfaction, please phone our supporter care department on 0300 790 9903 between 9.00am and 5.00pm Monday to Friday (this is a low-cost phone number).
A member of the supporter care team will take the details of your complaint and arrange for an investigation to take place.
We will endeavour to provide you with a detailed response to your complaint within 10 working days.