How to use the service

Help and support by telephone

Call the support line on 0800 096 6606 (UK only). The support line is open from 8.30am - 8.30pm everyday. All calls are free and confidential from a landline. If calling from a mobile phone, some phone networks may charge. Support is provided by trained volunteers. The service does not offer a counselling service but is able to offer emotional support and information for grieving pet owners.  

Help and support by email

Sometimes, it's easier to write about about how you are feeling rather than talking to someone about the loss of a much-loved pet. We can offer you support through our email support line Email pbssmail@bluecross.org.uk . We will answer your email as soon as possible and within a maximum of 48 hours.  If however, you want to contact someone immediately, please use the telephone support line.