Derby pet care clinic

You'll need your benefit award letter which needs to show that you are currently in receipt of one of our eligible benefits. The letter must be dated within the last 12 months and clearly show your name and address. You'll also need a debit or credit card to make payment of the registration fee (this is taken by PayPal, but you do not need a PayPal account to be able to make payment).

Your registration fee covers the cost of processing your Blue Cross registration (valid for 12 months), a health check for your pet, and vaccinations and a microchip (if required).

For any treatment supported by Blue Cross, you’ll just be asked to contribute what you can afford towards your pet’s care on the day you visit. 

However, not all Blue Cross supported treatment is contribution based, some treatments carry a fixed fee which is payable by you: 

• Registration fee per pet of £55 
   
• Flea and worming products – available at significantly reduced prices
   
• Neutering costs – subsidised by Blue Cross but you’ll still need to pay a set amount towards the procedure
   
• Out of hours emergency charge of £65 if your pet’s circumstances are assessed as an emergency outside of the clinic’s normal opening hours 

If your pet receives any treatment not supported by Blue Cross, this will be charged at the practice’s standard fees.

Blue Cross supports general and routine veterinary treatment and tests that the vet caring for your pet believes is necessary in their professional opinion. This treatment and tests may include: 

• X-rays 
   
• ultrasound 
   
• blood tests carried out in practice 
   
• pain relief 
   
• antibiotics 
   
• steroids 
   
• simple fracture repairs or amputation 
   
• where appropriate, euthanasia (putting to sleep)  

The tests and treatment that our charity helps cover the costs of depends on the equipment and skills available at the veterinary practice Blue Cross has partnered with. We are unable to fund specialist treatment at any vet practice. 

Your vet will let you know all available options, but unfortunately Blue Cross may not be able to support all options. If tests or treatment are available at the vet practice, another local vet practice, or at a specialist vet practice, but are not covered by Blue Cross support, your vet will explain this to you but if you decide to go ahead with that treatment you will need to cover the full costs yourself.

Yes, by registering at the clinic you have registered as a client of the practice we have partnered with. That practice’s policies and procedures will apply to you in the same way that they do to a private client. The only difference is that some of the care and treatment your pet receives is supported financially by Blue Cross.

You can register up to one or two pets, depending on your local clinic policy: Derby – two pets York – two pets If your pet passes away during the time they are registered with the clinic, then you may register another pet, subject to the clinic having funding available, and payment of the £55 registration fee for the new pet. If you need to give up or rehome your pet during the time they are registered, you will not be able to register another until the previous pet’s registration has expired.

Blue Cross is a charity and does not get any funding from the government. We rely completely on the generosity of our supporters to keep going. So many pets need our help and we want to be able to help as many of them as we can, which means we need to limit the type of services we offer. We offer basic and routine treatment to keep pets pain-free and ensure their wellbeing.

Call your pet care clinic. The vet team will assess whether your pet needs to come to the clinic for urgent treatment. If your pet does need to be seen, you will be charged the out of hours fee of £65. This charge is subsidised by Blue Cross. The £65 needs to be paid directly to the practice. Once you’ve registered, you’ll be given further details of what to do and locations of where to take your pet in an emergency situation.

All available options will be discussed with you by the veterinary surgeon at the clinic. Unfortunately, because we are a charity and need to help as many pets as possible with our funding, Blue Cross may not be able to support all options for your pet. 

Any veterinary services that Blue Cross does not support financially are still available to you at your own expense. How and where to access these will be explained to you by your vet.

If your pet passes away or you need to give up or rehome your pet during the time they are registered with the clinic then unfortunately your registration will end and you’ll not be able to register any new pets at the clinic.

Once your registration has expired, you’ll need to pay your practice’s standard rate for any treatment your pet needs as Blue Cross support will no longer be available.