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Our Mission and Standards of Service

The mission of Blue Cross Pet Bereavement Support Service (PBSS) is to provide free and confidential* emotional support and information to anyone who is affected by the loss, or anticipated loss, of a pet or assistance animal through illness, euthanasia, natural death or other circumstances like theft or attack. We commit to providing this support service every day of the year from 8.30am to 8.30pm.

Our helpline is accredited by the Helplines Partnership which is an independent regulatory body.

We aim to promote awareness of the significant impact of pet bereavement on peoples’ lives and work with other organisations to provide information and support for people during this difficult time.

*if we think you or someone else could be at risk of harm information may be passed on to other relevant authorities.

— Page last updated 24/01/2018