Our Mission and Standards of Service

The mission of Blue Cross Pet Bereavement Support Service (PBSS) is to provide free and confidential emotional support and information to anyone who is affected by the loss, or anticipated loss, of a pet or assistance animal through illness, euthanasia, natural death or other circumstances like theft or attack. We commit to providing this support service every day of the year from 8.30am to 8.30pm.

Our helpline is accredited by the Helplines Partnership which is an independent regulatory body.

The Helplines Partnership recently produced an accreditation report for our Pet Bereavement Support Service (PBSS).

We aim to promote awareness of the significant impact of pet bereavement on peoples’ lives and work with other organisations to provide information and support for people during this difficult time.

— Page last updated 13/06/2016