Dog looking at camera with woman in background

Pet bereavement and pet loss

Grieving for the loss of a pet, whether through death, parting or enforced separation, can be a sad and difficult experience.

When the love and friendship of a pet are gone, life may suddenly seem very empty. If you have lost, or are facing saying goodbye to, a much loved pet and need somebody to talk to, our Pet Bereavement Support Service is here for you every day from 8.30am – 8.30pm.

You can contact us in one of a number of ways:

  • Please don't hesitate to call us on 0800 096 6606 if you'd like to talk. Please note that due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.
  • Email us at [email protected] and we'll respond within 48 hours.
  • Get in contact using our confidential form, below. We'll respond via email within 48 hours.

Get in contact with our Pet Bereavement Support Service

Please note that due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.

Please make sure your email address is correct so that we can reply to you.

Blue Cross respects your privacy and will keep your information safe and secure and will only use it in accordance with our Privacy Policy. We will not sell, rent or share your personal data with other organisations for their marketing purposes. We may use your data for profiling purposes to make future communications more relevant to you. To see more about how we will use your information visit www.bluecross.org.uk/privacy


We’re here for you

We know that the loss of a pet impacts everyone differently. Feelings of despair, loneliness and even depression can be overwhelming. There may also be a strong sense of guilt and self-doubt, particularly when a decision has been taken to euthanase or rehome a pet. These feelings are normal and a testimony to the special bond between people and their pets.

We often hear that friends, family members or colleagues don’t quite understand the upset that losing a pet can bring, and grieving for a pet can be a very lonely experience. Sometimes it helps to share these feelings with someone who knows from personal experience how distressing pet loss can be, and who will listen with compassion and without judgement.

Maybe you can’t quite find the words to express how you feel, you feel floored by the absence of an animal you dedicated so much time to, or you have questions about whether or not to get another pet. You may feel you will burden friends or family with talk of grief, or you are anticipating the time you will have to say goodbye to a pet who is still living, or are heartbroken about a pet who is missing or stolen. You may even wish to call about a pet who has passed away many months or even years ago.

Our Pet Bereavement Support Service is able to help you through this traumatic time. You are very welcome to contact us just the once or multiple times if you wish. We encourage you to speak openly with our fully trained team; our service is confidential.

If you'd like to read a little more about our service before contacting us, our volunteer Tessa wrote about her own struggle with the loss of a pet. Just click here to read it.

About Us

We launched the Pet Bereavement Support Service 25 years ago, in 1994, to help grieving pet owners. Since then we have helped thousands of pet owners of all ages and from all walks of life.

Volunteers respond to calls and emails on the support line everyday. They are volunteers of all ages and backgrounds. All have experienced the loss of a pet and have completed a training course. They offer a “listening ear” and give time, patience and encouragement to pet owners as they work through their loss.

The Pet Bereavement Support Service offers practical information on pet loss for friends, family members and others who have contact with pet owners.