Rehoming services

Victoria animal hospital

Blue Cross Victoria animal hospital treats thousands of pets every year, with treatments ranging from routine neutering to complex operations. 

Contact details

Blue Cross Victoria animal hospital
Sheppard House . 1-5 Hugh Street
London SW1V 1QQ
Phone: 0300 777 1890 Fax: 0300 777 1891

Opening hours

Monday to Friday (except Wednesday): 9.30am–12.00pm and 2.30pm–4.00pm
Wednesday: 9.30am – 12.00pm

In case of an emergency out of hours please call 0300 777 1890 and hold after the answer machine message.

Thursday 30 April hospital closure

Our Victoria animal hospital is running an emergency only service on Thursday 30 April.

Is my pet eligible for treatment?

Our veterinary services are available to pets whose owners are on certain means-tested benefits or low incomes. You’ll be requested to bring proof of your benefit along with photo ID or a utility bill. People on a low income may also qualify at our discretion and you will need to bring a wage slip or bank statement. Contact us on the above telephone number for more information, to check that you are eligible and to book an appointment.

How many pets can I register?

New clients can register up to two pets at a Blue Cross hospital or clinic. Unfortunately we can’t allow you to register any more than two, even if you have more pets. This is because we want to help as many people and their pets access our veterinary services as we can.

If you give away or sell a pet that’s registered at a Blue Cross hospital or centre, you’ll have to wait six months before you can register a new one in their place. There are times when this rule won’t apply – for example if your pet is put to sleep for medical reasons or we advise you that you shouldn’t keep your pet any longer. If you’re unsure, please speak to your local hospital.

If you already have more than two pets registered with us we’ll continue to treat them but, when you no longer have that pet, you won’t be able to register a new one in their place.

The catchment area for the Victoria hospital is...

  • All SE postcodes
  • All E postcodes
  • SW 1, 2, 3, 4, 5, 7, 8, 9, 10, 11, 12 & 16
  • W 1, W2,
  • NW8

About the hospital
The hospital is thought to be the oldest of its kind in the world. It opened in 1906 and has never closed its doors to needy animals since. It was the headquarters of Blue Cross for many years. In 2001 it was rebuilt and has state-of-the-art veterinary facilities.

It has extended its services so it can reach people and pets who struggle to get to the hospital, including mobile veterinary clinics, a community vet nurse to make home visits and an ambulance service to help transport animals to and from the hospital.

Out of hours and emergency cases

All vets are obliged to make arrangement for out of hours care for emergency cases. If you are registered with another practice, phone your vet first.

Remember to listen to any answerphone message in full.

When you register for treatment at one of our hospitals remember that you (or the person looking after your pet) will usually have to take your pet to the hospital yourself for emergency treatment.

If you know that you can’t do this, it may be in your pet’s best interests to register for veterinary treatment elsewhere so you can access emergency treatment if you need to.

Please call us first on 0300 777 1890 and hold after the answer machine message.


Short-term volunteer foster caring

Become a volunteer short term foster carer for pets at Blue Cross and help improve the welfare of the animals in our care. As a volunteer foster carer you will look after needy animals in your own home while they are recuperating from operations, or illnesses, or young kittens or puppies until they are able to find a permanent new home. If you live within 45 minutes of the centre and are interested in this rewarding volunteer role, please email

We need volunteer foster carers

We're looking for volunteers to foster pets on a short term basis from our Victoria animal hospital.  Pets will include young animals and cats and dogs with medical issues which can be easily managed in a home environment. Animals will need to be fostered until they are old/fit enough to go to one of our rehoming centres. 

This scheme will provide a less stressful environment for pets who don't need to be in hospital and will free up space so we can treat more sick animals.

Volunteers should be be over 18, experienced with animals and have the time to commit to their care. Ideally you will have a quiet spare room and live within zones 1-4 in London, preferably with your own transport.

Find out more about becoming a pet foster volunteer.