Chihuahua touching noses with vet nurse

CPD courses for pet professionals

Blue Cross’s Pet Bereavement Support Service has been supporting grieving pet owners for 25 years.

We’ve developed our accredited, award-winning and highly valuable Continual Professional Development (CPD) training courses, regional workshop days and webinars to help you and your team build confidence and learn core techniques to support owners in this area.

Via e-learning, workshop days and webinars, our training can improve client experience, retention and word-of-mouth reputation while supporting your team’s emotional wellbeing and avoiding compassion fatigue. It is now a requirement of the RCVS Practice Standards Scheme to have a fully trained pet bereavement expert in your practice and training is endorsed from the RCVS as their preferred supplier as our courses meet the Client Experience Award point as part of their accreditation scheme. For more specific needs, we can also work with you to provide bespoke face to face training across the UK.

Accredited pet bereavement support CPD course – Eight week accredited award-winning CPD e-learning course (£280)

The importance of supportive and professional end-of-life care is increasingly vital for

PBSS - Pet Industry Award Winner

businesses and staff in terms of client retention, relationships and crucial team wellbeing.

Enhance the care you can offer to bereaved pet owners with this accredited certificate in pet bereavement support.

Taking place over eight weeks, our distance e-learning course is perfect for anyone wishing to gain more knowledge and experience in supporting bereaved pet owners. It is particularly helpful for veterinary teams and those working with owners whose pets are facing rehoming, euthanasia or have died.

Giving you the skills to support owners and yourself during the difficult bereavement stages, the course covers the following topics in depth:

  • Pet loss experience
  • Self care
  • Emotional support skills
  • Stages of grief
  • Pet euthanasia
  • Remembrance and rituals
  • Grief in surviving pets
  • The loss of assistance animals


Certified by NCFE, the course requires a minimum of three to four hours of study per week and counts towards 32 hours Continual Professional Development.

Please be aware that this is not a counselling qualification.

Additionally, we offer bespoke face-to-face training, specifically tailored to your business which can be delivered at your place of work.  For more information or to discuss your requirements, please call 01993 867216 to find out more.

 


New for Summer 2020 - Refresher Pet Bereavement Support CPD Course, 4 hours (£50)

 

This short course is an excellent introduction for front of house and customer facing members of staff who have contact with bereaved owners but do not require an in depth knowledge.Our brand new refresher course has been developed in line with the new RCVS changes to CPD requirements with CPD hours now having to be taken annually (35 for vets and 15 for vet nurses) and not spread across three years.

This change is to ensure a more in-depth focus on quality training and a need for it to be ‘regular’ and ‘relevant’ at all times. In line with the need to refresh the original accredited course as per the RCVS standards charter. This course is designed to revisit and refresh your knowledge and will provide you with 4 CPD hours. The course can be booked anytime to suit you and your needs. There is a requirement that you have attended and attained the accredited pet bereavement course, before starting this course, you will be asked for your NCFE certificate details prior to the link being forwarded, as it is a refresher to the main course, not a stand alone course.

This course can be booked at any time throughout the year.


Just want to take this opportunity to say how much I enjoyed the course. Having never done anything like this (haven't studied since I left school 30 years ago) I initially found it very daunting, however, once started and along with the support from Annalisa, I thoroughly enjoyed it and realised I could do it! Thank you.

Sally Butterfield


For a quicker introduction, we've produced a two hour CPD online course, Introduction to pet bereavement support skills (£35)

 

This short course is an excellent introduction for front of house and customer facing members of staff who have contact with bereaved owners but do not require an in depth knowledge.

The two hour course covers the following key areas:

  • Empathy vs sympathy
  • Communicating with active listening skills
  • Open questions
  • Face-to-face emotional support, telephone support, email support and other written communication
  • How to support yourself, importance of self-care and useful contacts

This course can be booked at any time throughout the year.


The course was brilliant and I was able to fit it in between working and looking after children.

Anne – Practice Manager


New from October 2020 – Live Workshops

You and your teams are invited to join us for our Virtual LIVE Pet Bereavement Support Training Workshop.

We are all working in exceptional and unprecedented times, working virtually and often at arms-length from your clients mean that more than ever, going the extra mile with excellent customer service will be paramount in your support and can really make a difference to owners and practice life. Pet loss is tough for all and during this Pandemic it has been immensely hard for owners to cope. Providing the best practice support techniques and tools can make all the difference.

In this engaging and essential 5 hour CPD training workshop, running on a number of dates, we will provide you with an updated view on pet loss and grief in these current times. We will equip you and your teams with the support tools to feel confident in providing the best possible service from a wealth of topics like quality of life, euthanasia and self- care.

The day will also provide an excellent networking and knowledge sharing opportunity through an invaluable Q&A session and case study discussion.


Webinars (FREE)

Our webinars are aimed at veterinary nurses, receptionists, vets and practice managers who regularly have direct contact with bereaved pet owners. We will be releasing a number of quick core topic webinars throughout the year offering helpful tips and advice across a number of relevant pet and equine bereavement areas. Look out for updates on this webpage.

 


Giving back to pets in need

Unlike any other provider, money raised by our training days and courses goes directly back into the charity. This means you can help us care for more sick, injured and homeless pets while improving your abilities and skills in pet bereavement support.

 

 

— Page last updated 25/09/2020