We’ve developed our accredited, award-winning and highly valuable Continual Professional Development (CPD) training courses, regional workshop days and webinars to help you and your team build confidence and learn core techniques to support owners in this area.

Via e-learning, workshop days and webinars, our training can improve client experience, retention and word-of-mouth reputation while supporting your team’s emotional wellbeing and avoiding compassion fatigue. It is now a requirement of the RCVS Practice Standards Scheme to have a fully trained pet bereavement expert in your practice and training is endorsed from the RCVS as their preferred supplier as our courses meet the Client Experience Award point as part of their accreditation scheme. For more specific needs, we can also work with you to provide bespoke face to face training across the UK.

Accredited Pet Bereavement Support CPD Course – Eight week accredited award-winning CPD e-learning course (£280)

The importance of supportive and professional end-of-life care is increasingly vital for businesses and staff in terms of client retention, relationships and crucial team wellbeing.

Enhance the care you can offer to bereaved pet owners with this accredited certificate in pet bereavement support.

Taking place over eight weeks, our distance e-learning course is perfect for anyone wishing to gain more knowledge and experience in supporting bereaved pet owners. It is particularly helpful for veterinary teams and those working with owners whose pets are facing rehoming, euthanasia or have died.

Giving you the skills to support owners and yourself during the difficult bereavement stages, the course covers the following topics in depth:

  • Pet loss experience
  • Self care
  • Emotional support skills
  • Stages of grief
  • Pet euthanasia
  • Remembrance and rituals
  • Grief in surviving pets
  • The loss of assistance animals

Certified by NCFE, the course requires a minimum of three to four hours of study per week and counts towards 32 hours Continual Professional Development.

Please be aware that this is not a counselling qualification.

Additionally, we offer bespoke face-to-face training, specifically tailored to your business which can be delivered at your place of work.  For more information or to discuss your requirements, please call 01993 867216 to find out more.

Just want to take this opportunity to say how much I enjoyed the course. Having never done anything like this (haven't studied since I left school 30 years ago) I initially found it very daunting, however, once started and along with the support from Annalisa, I thoroughly enjoyed it and realised I could do it! Thank you. Sally Butterfield

For a quicker introduction, we've produced a two-hour CPD online course, Introduction to Pet Bereavement Support Skills (£35)

PBSS laptop mug

This short course is an excellent introduction for front of house and customer facing members of staff who have contact with bereaved owners but do not require an in depth knowledge.

The two hour course covers the following key areas:

  • Empathy vs sympathy
  • Communicating with active listening skills
  • Open questions
  • Face-to-face emotional support, telephone support, email support and other written communication
  • How to support yourself, importance of self-care and useful contacts

This course can be booked at any time throughout the year.

The course was brilliant and I was able to fit it in between working and looking after children. Anne – Practice Manager

Regional Training Workshops – One day CPD training workshop (£125)

New for 2020 - We are taking our training on the road and running regional one day workshops across the UK. These are a great opportunity to talk face-to-face with our highly experienced training officers where they will provide you and your teams with effective tools and a greater understanding of pet bereavement and client support. They will also answer and discuss any specific bereavement Q&A’s relevant to your practice.  The day counts towards your CPD and is fully accredited and also provides an excellent networking opportunity with local colleagues.

Areas for discussion and training:
  • Client Support and retention
  • Emotional resilience and compassion fatigue
  • Grief cycle
  • Quality of life discussions and other emotive conversations
  • Practice specific Q&A and open discussion

For more information or to discuss your requirements, please call 01993 867216 to find out more.

Webinars (FREE)

Our webinars are aimed at veterinary nurses, receptionists, vets and practice managers who regularly have direct contact with bereaved pet owners. We will be releasing a number of quick core topic webinars throughout the year offering helpful tips and advice across a number of relevant pet and equine bereavement areas. Look out for updates on this webpage.

Giving back to Pets in Need

Unlike any other provider, money raised by our training days and courses goes directly back into the charity. This means you can help us care for more sick, injured and homeless pets while improving your abilities and skills in pet bereavement support.