We’ve developed our accredited, award-winning and highly valuable Continual Professional Development (CPD) training courses and webinars to help you and your team build confidence and learn core techniques to support owners in this area.

Via e-learning and webinars, the courses can improve client experience, retention and word-of-mouth reputation while supporting your team’s emotional wellbeing and avoiding compassion fatigue. It is now a requirement of the RCVS Practice Standards Scheme to have a fully trained pet bereavement expert in your practice and our courses are agreed as suitable from the RCVS as one of the courses that meet the Client Experience Award point as part of their accreditation scheme. For more specific needs, we can also work with you to provide bespoke face to face training across the UK.

Accredited Pet Bereavement Support CPD Course – Eight week accredited award-winning CPD e-learning course (£280)

The importance of supportive and professional end-of-life care is increasingly vital for businesses and staff in terms of client retention, relationships and crucial team wellbeing.

Enhance the care you can offer to bereaved pet owners with this accredited certificate in pet bereavement support.

Taking place over eight weeks, our distance e-learning course is perfect for anyone wishing to gain more knowledge and experience in supporting bereaved pet owners. It is particularly helpful for veterinary teams and those working with owners whose pets are facing rehoming, euthanasia or have died.

Giving you the skills to support owners and yourself during the difficult bereavement stages, the course covers the following topics in depth:

  • Pet loss experience
  • Self care
  • Emotional support skills
  • Stages of grief
  • Pet euthanasia
  • Remembrance and rituals
  • Grief in surviving pets
  • The loss of assistance animals

Awarded by NCFE, the course requires a minimum of three to four hours of study per week and counts towards 32 hours Continual Professional Development.

Please be aware that this is not a counselling qualification.

Additionally, we offer bespoke face-to-face training, specifically tailored to your business which can be delivered at your place of work.  For more information or to discuss your requirements, please call 01993 867216 to find out more.

For a quicker introduction, we've produced a two-hour CPD online course, Introduction to Pet Bereavement Support Skills (£35).

PBSS laptop mug

This short course is an excellent introduction for front of house and customer facing members of staff who have contact with bereaved owners but do not require an in depth knowledge.

The two hour course covers the following key areas:

  • Empathy vs sympathy
  • Communicating with active listening skills
  • Open questions
  • Face-to-face emotional support, telephone support, email support and other written communication
  • How to support yourself, importance of self-care and useful contacts

This course can be booked at any time throughout the year.

CPD Webinar (£20)

This one hour webinar is aimed at veterinary nurses, receptionists, vets and practice managers who regularly have direct contact with bereaved pet owners. They also offer an open forum in which to discuss topics and share experiences. The webinar counts towards CPD and covers:

  • Explanation of the five stages of grief and how humans grieve.
  • Pet loss case study
  • Emotional overload signs
  • Helpful things to say and do when supporting a grieving client
  • Unhelpful things not to say or do
  • How to get it right and help retain your clients