Petra the tan Yorkshire terrier holding a lady's hand with her paw

Pet Loss Support

Here to take your hand when they let go.

Two logos sitting side by side. First logo: Blue and white roundel that reads, Blue Cross 30 years Pet Loss Support. Second logo: Light blue and midnight blue roundel that reads, Helpline Partnership Member.

For 30 years, we’ve been here to help you cope with the loss of a pet, either through death, enforced separation or theft. With a free and confidential helpline, webchat, email and Facebook group, you can find support when and where you need it.

Just as you’ve held the hearts (and paws or hooves) of your beloved companions throughout their lives, our Pet Loss Support team is here to hold your hand when joy turns to sadness.

Ways to get in touch

No one should face the pain of losing a pet alone. Our Pet Loss Support team is here for you every day of the year.

Please don't hesitate to call us on 0800 096 6606 if you'd like to talk. We are available between 8.30am and 8.30pm every day. Due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.

Email us at [email protected] and we'll respond within 48 hours.

Our webchat service is staffed by our trained Pet Loss Support volunteers from 8.30am to 8.30pm, every day.

If you'd like to chat with one of our team, you can use the chat icon in the bottom right of this page.

If the icon isn't visible, none of our team are available right now. Please don't hesitate to call us on 0800 096 6606, or email us at [email protected], if you'd still like to share.

Get in contact using our confidential form. We'll respond via email within 48 hours.

Find support from people who have been through pet loss on our pet loss support community on Facebook.

The private group is moderated by our expert team. Click 'join group' to post and read the discussions.

If you need to speak to someone outside of our opening hours (8.30am to 8.30pm), the Samaritans will always be there for you. Call them anytime on 116 123.

Advice on pet loss