A man and his dog looking out to sea

Pet bereavement and pet loss

Speak to one of our fully-trained team if you're experiencing pet loss of any kind. Or read our advice on what's normal at this difficult time.

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Lives are transformed by the love and companionship pets bring. So, saying goodbye to one – whether due to death or separation – is always sad, difficult and often traumatic. It affects people in many ways.

But, remember, you are not alone. If you are grieving for a pet, or facing loss, our free and confidential Pet Bereavement Support Service (PBSS) is here for you by phone, email or webchat.

Our mission is to reach as many people as possible with compassion and understanding, so that no one goes through the pain of losing a pet alone.

Please don't hesitate to call us on 0800 096 6606 if you'd like to talk. We are available between 8.30am and 8.30pm every day. Due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.

Email us at [email protected] and we'll respond within 48 hours.

Our webchat service is staffed by our trained Pet Bereavement Support Service volunteers from 8.30am to 8.30pm, every day.

If you'd like to chat with one of our team, you can use the chat icon in the bottom right of this page.

If the icon isn't visible, none of our team are available right now. Please don't hesitate to call us on 0800 096 6606, or email us at [email protected], if you'd still like to share.

Get in contact using our confidential form. We'll respond via email within 48 hours.

Find support from people who have been through pet loss on our pet loss support community on Facebook.

The private group is moderated by our expert team. Click 'join group' to post and read the discussions.

If you need to speak to someone outside of our opening hours (8.30am to 8.30pm), the Samaritans will always be there for you. Call them anytime on 116 123.

Advice on pet bereavement