What to do if your pet needs urgent treatment
Our team is currently receiving a lot of calls so please bear with us if you cannot get through and try again. We will answer your call as soon as possible.
How coronavirus is affecting vet treatment
We have had to prioritise the most urgent cases due to Covid-19 restrictions. This means we have waiting lists for some operations and vaccinations. Please bear with us during this difficult time and make alternative arrangements if you can.
You must contact us before bringing your pet to one of our animal hospitals or pet care clinics.
We will assess your pet over the phone or by video call and will ask you to come to the hospital only if your pet needs emergency treatment.
Bringing your pet to our animal hospitals
If our team asks you to bring your pet to the hospital, you must follow the procedures we have put in place under social distancing to keep yourself and our team safe:
- Do not come to the hospital if you – or if anyone you live with or are part of a social bubble with – have tested positive for Covid-19, have a high temperature, a new continuous cough or a loss or change to your sense of smell or taste, or you have been asked to self-isolate
- One person will be allowed to come into the consultation room with your pet. Anyone else will be asked to wait outside. Please bring the minimum number of people and social distance while waiting outside. If you have a disability and need someone to help you, please tell our team when you call us; we will do our best to help individuals based on their needs.
- Please bring a face mask to wear unless you are exempt
- Wash your hands or use hand sanitiser as soon as you can after you have collected your pet
Am I eligible?
Our vet care is available to pets whose owners receive certain means-tested benefits and live within the catchment area of one of our animal hospitals or pet care clinics.
Check whether you’re in one of our catchment areas using the postcode checker below.
If you are, visit the animal hospital webpage or pet care clinic webpage to find out what means-tested benefits you need to receive to access our vet care and any costs.
If you are already registered at one of our animal hospitals, find out more about recent vet care changes.
If you're eligible for our vet care, you can register at one of our hospitals or clinics below.
Eligible for one of our London or Grimsby animal hospitals?
Eligible for our Ashford, Derby, Luton, Torbay or York pet care clinics?