Our free veterinary services are available to pets whose owners are on certain means-tested benefits. If you fall into this category, you need to check to see if you are in the catchment area for one of our hospitals or clinics. 

If you are eligible and your pet requires emergency veterinary treatment you can contact your nearest veterinary location. If your pet is unwell do not come to hospital. Call us by phone instead.

Due to Covid-19, our trained teams will assess your pet over the phone and will only offer a face-to-face appointment for a pet needing emergency treatment. If your case is non-urgent, we will still do our best to find a solution for you over the phone. In some cases we may offer a written prescription for you to purchase medicines from a pharmacy or vet practice or online. We will do our best to support you and your pet over the phone and through other digital channels.

We're currently facing high call volumes so if you are calling us, please be patient. We'll answer your call as soon as possible. For general queries about pets and coronavirus, see our Coronavirus and pets information on this website. 

If your pet needs urgent treatment and our team asks you to visit the hospital, in order to protect the health and wellbeing of your pet and our teams, we ask that you:

  • do not come to the hospital if you have a cough/cold/sore throat/fever or if someone in your household has these signs
  • do not bring additional family, friends or children with you. Only one owner per pet
  • wash your hands or use hand sanitiser when entering the hospital

We will ask you to wait outside while we treat your pet. 

Check back on this website for updates . As this is a rapidly changing situation, our service and what we offer may also change at the same rate, but we will always keep you and your pet’s welfare at the forefront of the decisions we make.

We offer a good quality first-opinion veterinary service focused on welfare, pain relief and a good quality of life. We are not a referral service and, in order to help as many pets as possible, we have to select treatments to be cost effective. This may mean that some drugs and procedures are not available from Blue Cross.

Our aim is to keep animals happy, healthy and comfortable, giving them a life worth living. We rely entirely on the generosity of donations to deliver our service and we ask owners to make a contribution towards the costs of their pet’s treatment, whatever they can afford. Blue Cross does not receive any money from the government.

Watch 24 hours in animal A&E

The Blue Cross animal hospital in Victoria is thought to be the oldest facility of its kind in the world, and has been on the frontline of veterinary medicine since it opened in 1906.  Here’s what a typical day holds for our flagship central London hospital... read the full story