How coronavirus is affecting vet treatment

Coronavirus social distancing restrictions mean Blue Cross can only provide an emergency service at this current time.

We are currently getting a lot of calls to our phonelines so please bear with us if you cannot get through. We are working as quickly as we can and will answer your call as soon as possible. If you are looking for general information about coronavirus and pets, please read the advice here.

We will assess your pet over the phone or by video call and will ask you to come to the hospital only if your pet needs emergency treatment. If your pet has a non-urgent issue, we will do our best to help over the phone. We may offer you a written prescription so you can buy medicine for your pet from a pharmacy, online pharmacy, or other vet practice.

Bringing your pet to our hospitals during coronavirus

If our team asks you to bring your pet to the hospital, you must follow the procedures we have put in place under social distancing to keep yourself and our staff safe:

  • You must call before visiting the hospital. Please do not come down without calling first.
  • Do not come to the hospital if you – or if anyone you live with - has a cough, sore throat, fever or a cold
  • Pet owners are unfortunately not allowed to enter the hospital.  Please bring only a minimum number of people and observe social distancing while waiting outside. If you have a disability and need someone to help you, please tell our team when you call us about your pet and we will do our best to help individuals based on their needs.
  • Wash your hands or use hand sanitiser as soon as you can after you have collected your pet
  • You will be asked to wait outside while we treat your pet

We know these procedures are likely to cause more worry than usual about bringing your pet for treatment, but we hope you understand that we need to do everything we can to keep you, our teams, and the wider public safe.

Please keep checking this website for updates. The situation is changing all the time and we will change our procedures when we are able to, but we will always keep your own, your pet’s, and our team’s welfare as our priority.


Our vet care is available to pets whose owners are on certain means-tested benefits, and live in the catchment area of one of our animal hospitals or pet care clinics.

Do you receive any of the following?

  • Pension credit (not the standard state retirement pension)
  • Housing benefit
  • Income support
  • Working tax credit
  • Council tax benefit (not 25 per cent single person discount)
  • Income based jobseeker’s allowance
  • Income based employment and support allowance
  • Universal credit
  • Child tax credit