Woman on house phone with phone in clear shot

Volunteer with Pet Loss Support

Help our Pet Loss Support (PLS) service provide vital emotional and practical support to pet owners going through grief and loss.

We want to reach as many people as possible with compassion and understanding, so that no one goes through the pain of losing a pet alone. And we can't do this without our amazing team of volunteers.

As a volunteer, you'll be at the forefront of our service, helping owners know they're not alone over email, webchat and the phone. Last year, our volunteers received over 20,000 calls, webchats and emails.

Jackie Buckle with her dog sitting on the sofa

I have felt privileged to listen to people’s stories, which are often incredibly moving and heartfelt, and to offer whatever I can in terms of hope and support.

Jackie, Pet Loss Support volunteer

What to expect as a Pet Loss Support volunteer

As a PLS volunteer, you’ll play a key role by being there for those who have suffered through the loss of a pet. You’ll be someone to talk to and help them come to terms with their grief. 

You can volunteer to help either:

  • over the phone, which requires a minimum of three hours per week
  • via email, where you are on duty for one week per month
  • on webchat, with a minimum commitment of three hours per week

This can be a very emotional role. Our service receives some distressing calls and messages, so it’s not for everyone. But, if you can show empathy and warmth in conversations, webchat and emails, you could provide valuable and unforgettable support to those who need it.

Where is this role based?

You’ll be volunteering from home, which gives you flexibility, but you will need a quiet space for your volunteering.

About you

You’ll have:

  • good listening and verbal communication skills
  • a warm, calm and approachable manner
  • the ability to empathise with others
  • experience of pet bereavement
  • the ability to complete regular written information for reporting purposes
  • a quiet and undisturbed area in your home where you can volunteer

All volunteers will need access to a computer and reliable WiFi.

Find out more about the role


You'll need to complete an eight week online training course. This flexible course includes six modules and provides you with the opportunity to practise taking Pet Loss Support calls, webchat conversations or emails.

What happens when I finish my training?

Once you have completed your course you'll be fully supported by our team.

Apply today