Blue Cross retail office Hartlebury

Location Details

Our Hartlebury office is where our retail office and warehouse is based. We sort through all the generous donations we receive from the public here that we sell in our charity shops and in our eBay store.

We are now accepting donations of pet food for our Blue Cross pet food banks in the local area. We also welcome donations of new and preloved clothes that we can resell to raise money for pets in need, as well as donations of other household items.

Pet food bank donations 

No one should have to choose between feeding themselves and feeding their pet. We collect food and other pet items for Blue Cross pet food banks at our shop and distribute it through our food bank partners. If you need help with feeding your pet, find where you can get food from below. Each and every donation we receive goes to support pets and their families in the local area and helps keep pets in their loving homes.

We accept donations for our pet food bank here at any time during our opening hours. Please let a member of our team know when you arrive and your items will be gratefully received. You can also support us by donating funds to our pet food bank appeal

The pets helped by our pet food banks are: 

  • cats 
  • chinchillas 
  • degus 
  • dogs 
  • ferrets 
  • gerbils 
  • guinea pigs 
  • hamsters 
  • mice 
  • rabbits 
  • rats 

 What we can accept: 

  • Wet or dry pet food in unopened tins, pouches or packets, including special diets eg senior, puppy, kitten 
  • Hay, straw and substrate for rabbits, guinea pigs and other small pets 
  • Litter 
  • Bedding 

 Sorry, but we’re unable to accept donations of the following: 

  • Dry pet food that’s over three months past its best before date 
  • Wet pet food that’s over three years past its best before date 
  • Open packets of food or litter where the contents have been exposed to the air. Open boxes containing individual pouches or tins are accepted as long as the pouches or tins are unopened. 
  • Food with damaged packaging, including dented tins, holes in sacks, grease spots on bags 
  • Raw food 
  • Food for humans 
  • Food or items for horses. We hope to be able to collect these soon. 

How to collect pet food

We’ve partnered with the food banks below so they can give out the pet food, bedding and other items we are donated. 

For details of our partner food banks’ opening times, contact details and more information, please click the links below to be taken to their own website. Please note you may need a referral from a frontline professional, Citizens Advice, or a voucher to use our partners’ food banks. Blue Cross is unable to provide a referral. 

Kidderminster Foodbank

Kidderminster Foodbank food bank may not have your pet’s usual food brand or type in stock when you need our help. We’ve put together some useful tips on feeding your pet in a crisis situation to help you manage this.