Get vet advice whenever you need it
Blue Cross are delighted to team up with PawSquad to offer discounted online vet consultations 24 hours a day.
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Blue Cross Merton animal hospital carries out around 12,000 veterinary consultations every year. The hospital was opened in 1999 by Her Majesty Queen Elizabeth The Queen Mother. It has a hub design to provide easy access between four consultation rooms, an operating theatre, X-ray room and kennels.
Due to Covid-19, our trained teams will assess your pet over the phone and will only offer a face-to-face appointment for a pet needing emergency treatment. If your case is non-urgent, we will still do our best to find a solution for you over the phone. In some cases we may offer a written prescription for you to purchase medicines from a pharmacy or vet practice or online. We will do our best to support you and your pet over the phone and through other digital channels.
We're currently facing high call volumes so if you are calling us, please be patient. We'll answer your call as soon as possible. For general queries about pets and coronavirus, visit the
If you are advised by our team to visit the hospital, in order to protect the health and wellbeing of your pet, yourself and our teams, we ask that you:
Be aware that we may ask you to wait outside while we treat your pet.
Our emergency out of hours service is run via our Victoria hospital. All vets are obliged to make arrangement for out of hours care for emergency cases. If you are registered with another practice, phone your vet first. Remember to listen to any answerphone message in full.
When you register for treatment at one of our hospitals remember that you (or the person looking after your pet) will usually have to take your pet to the hospital yourself for emergency treatment.
If you know that you can’t do this, it may be in your pet’s best interests to register for veterinary treatment elsewhere so you can access emergency treatment if you need to.
Outside of our normal opening hours, please call our Victoria hospital first on 0300 777 1890 and hold after the answer machine message.
We are trialling online ordering of prescriptions via Blue Cross Merton Animal Hospital.
If you wish to request a repeat prescription for collection from Merton Animal Hospital, please complete our form
Our veterinary services are available to pets whose owners are on certain means-tested benefits.
You will need to bring proof of your benefit, along with photo ID. If you don’t have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.
In addition, we will need to see an award letter issued within the last 12 months. If the letter is more than six months old, award letters for JSA, ESA, WTC, UC or IS should be accompanied by a bank statement showing a DWP payment within the last three months whilst CTB or HB letters should be accompanied by a rent statement dated within the last three months. If a rent statement is not available we will accept an award letter. Those in receipt of Pension Credit will only need to show an award letter once a year."
New clients can register up to two pets at a Blue Cross hospital or clinic. Unfortunately we can’t allow you to register any more than two, even if you have more pets. This is because we want to help as many people and their pets access our veterinary services as we can.
If you already have more than two pets registered with us we’ll continue to treat them but, when you no longer have that pet, you won’t be able to register a new one in their place.
The catchment area for Merton hospital is...
All E- postcodes
All SE- postcodes
SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW16, SW17, SW18, SW19, SW20
W1, W2, W4, W6, W8, W11, W12, W14, WC1, WC2
Other parts of London
CR4, SM4, KT3
It’s advisable to try and use your nearest hospital but, subject to the availability of appointments, you can choose which hospital to visit. If your usual hospital cannot offer a convenient appointment you are welcome to try another hospital for an appointment.
Clients who are registered at one of our mobile clinics can also use hospitals for appointments. Don’t forget to double check where you have booked your appointment before visiting or collecting a prescription!
Note that different postcode restrictions apply to our Ambulance Schemes.
Join the Merton animal hospital online community and become part of our ever-growing network of pet owners and Blue Cross supporters.