Blue Cross Merton animal hospital carries out around 12,000 veterinary consultations every year. The hospital was opened in 1999 by Her Majesty Queen Elizabeth The Queen Mother. It has a hub design to provide easy access between four consultation rooms, an operating theatre, X-ray room and kennels.
Covid-19 safety measures
Due to Covid-19, we are open by appointment only and you must call before visiting. Please be patient as we have a large number of calls, but your call will be answered. We will only ask you to come to our animal hospital if necessary. Otherwise, we’ll do our best to help over the phone.
Bringing your pet to our animal hospitals
If our team asks you to bring your pet to the hospital, you must follow the procedures we have put in place under social distancing to keep yourself and our staff safe:
- Do not come to the hospital if you – or if anyone you live with or are part of a social bubble with – have tested positive for Covid-19, have a high temperature, a new continuous cough or a loss or change to your sense of smell or taste, or you have been asked to self-isolate by NHS Test and Trace or the NHS Covid-19 app
- Unfortunately, you will not be allowed to enter our animal hospital. Instead you’ll be asked to wait outside while we treat your pet. Please bring the minimum number of people and observe social distancing while waiting outside. If you have a disability and need someone to help you, please tell our team when you call us; we will do our best to help individuals based on their needs.
- Wash your hands or use hand sanitiser as soon as you can after you have collected your pet
Is my pet eligible for treatment?
You can register your pet at one of our animal hospitals for free of charge or reduced cost veterinary treatment if you:
- receive certain means-tested benefits
- live within one of our catchment areas
- pay a registration fee of £10 every year for each registered pet
If you are already registered at one of our animal hospitals, find out more about recent vet care changes.
Free of charge vet care
Your pet will be eligible for free of charge veterinary treatment in most cases (we will ask for a voluntary donation) if you live within our catchment area and receive any of the following benefits:
- Universal credit where there has not been a reduction in payment due to work or other income such as savings
- Income support
- Jobseeker’s allowance (income-based)
- Employment and support allowance (income-related)
- Pension credit
Reduced cost vet care
You are eligible for reduced cost vet care, where you are asked to pay towards your pet's treatment, if you live within our catchment area and receive any of the following means-tested benefits:
- Universal credit (if not maximum award)
- Working tax credit
- Child tax credit
- Housing benefit with no other benefit
- Council tax reduction with no other benefit
You will need to pay a reduced cost towards your pet’s treatment. Our reduced cost vet care is around 30 per cent lower than private vet practice fees. Your annual registration fee will be discounted from the cost of the first treatment.
The catchment area for Merton animal hospital is:
All E- postcodes
All SE- postcodes
SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW16, SW17, SW18, SW19, SW20
W1, W2, W4, W6, W8, W11, W12, W14, WC1, WC2
Other parts of London
CR4, SM4, KT3
Different postcode restrictions apply to our Ambulance Schemes.
Try and use your nearest animal hospital but, subject to the availability of appointments, you can choose which animal hospital to visit. If your usual animal hospital cannot offer a convenient appointment you can contact another hospital for an appointment.
Clients who are registered at one of our mobile clinics can also use our animal hospitals for appointments. Do not forget to double check where you have booked your appointment before visiting or collecting a prescription!
How many pets can I register?
You can currently register up to two pets at our animal hospitals. You’ll need to complete a registration form for each pet you wish to register. From 4 May 2021, you can register more than two pets for vet care. If you are eligible for free of charge vet care from this date, you will only receive free treatment for two pets. You will have to pay towards treatment for any other pets registered.
What if I have not yet registered but my pet needs treatment?
Please contact us to check that you are eligible and to book an appointment before visiting.
You will need to bring proof of your benefit, along with photo ID. If you do not have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.
We will also need to see a benefit award letter issued within the last 12 months. If the letter is more than six months old, award letters for jobseeker's allowance, employment and support allowance, working tax credits, universal credit or income support should be accompanied by a bank statement showing a DWP payment within the last three months while council tax reduction or housing benefit letters should be accompanied by a rent statement dated within the last three months. If a rent statement is not available we will accept an award letter. Those in receipt of Pension Credit will only need to show an award letter once a year.
Out of hours emergency service
If you are not registered at a Blue Cross animal hospital, please call your usual vet practice before contacting us.
Our emergency out of hours service is run at our Victoria animal hospital. If your pet needs to be seen urgently, please call our Victoria animal hospital on 0300 777 1890 and hold until the message has finished to speak to one of the team.
All pet owners will need to pay an out of hours fee of £50 from 4 May 2021 if seen at one of our animal hospitals.
Order repeat prescriptions online
You can now order a prescription online and collect it from our Merton animal hospital.
By providing a donation through our Amazon Wish List, you can provide vital supplies that will go towards caring for the pets we care for or give a pet a much-needed treat.
Opening hours (please call before visiting)
Our online community
Join the Merton animal hospital online community and become part of our ever-growing network of pet owners and Blue Cross supporters.