Register at our animal hospitals

Blue Cross has four animal hospitals. One in Grimsby, and three in London; in Hammersmith, Merton and Victoria.

Our hospital teams treat pets whose owners can’t afford private vet fees.

Registering at one of our animal hospitals is quick and easy. Simply complete the form below and upload your proof of benefit.

If you’d like to register at one of our pet care clinics in Ashford (Kent), Derby, Luton, Torbay or York, click here.

Your pet’s registration to our animal hospital gives them veterinary help from our team for 12 months. For most of our services we simply ask that you make a contribution towards your pet’s treatment.

Fill in the form above with your details. You’ll need to upload a photo, scan or screen shot of your benefit award letter or universal credit/tax credits account. The documents you upload must be dated within the last 12 months.

We accept any of the following means-tested benefits:

  • Pension credit (not the standard state retirement pension)
  • Housing benefit
  • Income support
  • Working tax credit
  • Council tax benefit (not 25 per cent single person discount)
  • Income based jobseeker’s allowance
  • Income based employment support and support allowance
  • Universal credit
  • Child tax credit

We aim to process all registrations within five working days but it is often much sooner. If you have not heard from us within five working days, please contact us by replying to the confirmation email you receive.

No. Your registration is not activated until you receive confirmation by email that your application has been accepted. If your pet needs emergency treatment during this time, please call the nearest vet practice to your home ASAP. If this is a Blue Cross animal hospital, please call us.

On your first visit to our animal hospital you’ll need to bring photo ID. If you don’t have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.


Please note we require all pets microchips to be registered under your name and address. If these details do not match we will be unable to perform any routine/non urgent surgeries and we will give you two months to change these details before we retract eligibility.

You can register up to two pets at our animal hospitals. You’ll need to complete a registration form for each pet you wish to register.