Veterinary surgeon Caroline Watt with cat Missy at Merton animal hospital

How to register with us

Find out how to fill in our online application form and what to expect next.

The first thing you'll need to check is whether you receive one of the qualifying benefits and fall within our catchment area using our online postcode checker.

Once you’ve confirmed your eligibility, you can register with Blue Cross by filling in our online application form – a link to the form will appear if you've entered an eligible postcode.

The application form will take around ten minutes, depending on how many pets you register.

Check your eligibility

Note

As a client, you need to renew your registration every 12 months. Check you’re still eligible for treatment and, if successful, fill in the application form again.

Before filling in the form

Check you have all the information needed to fill in the form to hand:

  1. Your personal details
    Name, address, phone number and email address.
  2. Proof of your benefits
    A screenshot or photo of your universal credit account statement or benefit letter, showing your name, address and a date within the last 12 months.
  3. Your pet’s details
    Name, age, species (eg dog), breed (eg poodle), colour and, if possible, microchip number. You can only register pets that live with you at the address shown on your benefit document.

After filling in the form

  • Submit the completed form
  • Get an email from Blue Cross confirming we’ve received your application
  • Expect registration to take up to five working days. If your pet needs urgent care, contact your nearest vet right away for help.

Access to our veterinary services

Once you’re registered with a Blue Cross animal hospital, we’ll create a record for your pet. It’s then simple for you to access our veterinary care services:

If your application isn’t successful, you still might be eligible for Blue Cross financial support for your pet’s treatment by your own vet. Find out about our Veterinary Care Fund.