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Pet loss

Sharing your pet loss with people who understand

Grieving for the loss of a pet, whether through death, parting or enforced separation, can be a sad and difficult experience. Life once filled with the love and friendship of a pet, may suddenly seem very empty and feelings of deep sadness and loneliness are not uncommon. We also offer emotional support to assistance dog users.

Sometimes it helps to share these feelings with someone who knows from personal experience how distressing pet loss can be, and who will listen with compassion and without judgement. Our Pet Bereavement Support Service is able to help you through this traumatic time.

Contact the Pet Bereavement Support Service on 0800 096 6606 (UK only including northern Ireland). The support line is open from 8:30am-8:30pm every day and all calls are free and confidential*. Alternatively you can email the Pet Bereavement Support Service on [email protected]. When calling we can assist with other languages by using LanguageLine.

*if we think you or someone else could be at risk of harm information may be passed on to other relevant authorities.


Horse end-of-life 

Horse jumping

With you every step of the way

It is a sad truth that anyone who intends to keep their horse forever will have to face the end of its life at some stage.  Even those with a youngster, a horse on loan or one which they plan to rehome in the future should be aware of end-of-life options because illness or accidents can happen at any time and at any age.  

Find out how we can help you plan for the future


Become a PBSS Volunteer

Become a PBSS volunteer

The Pet Bereavement Support Service offers confidential support, understanding and practical information for pet owners and others in contact with animals through its telephone and email support line service. Dedicated and trained volunteers across the UK offer their time on the support line every day of the year to help pet owners through their loss. If you are interested in becoming a support line volunteer do get in touch for more information.

The service is run by Blue Cross. To maintain its high standards the Pet Bereavement Support Service is a member of The Helplines Partnership.

Create an online memorial for your pet

Pet memorials can be a helpful and comforting way to remember and commemorate the life of a pet. A memorial to your much-loved companion will serve as a lasting testament to the unique bond that was shared between you. You can create a memorial here.

Would you like to share your pet loss story?

If you have contacted the Pet Bereavement Support Service in the past and our service has helped you, we would really like to hear from you. Your experience could really help to encourage others to contact us and will help us develop our service in a number of ways.

If you would like to share your story please contact us.


Remember your pet with a special memorial

We have partnered with Pets Remembered to offer a range of pet memorial headstones, grave markers and plaques, which can be personalised with your own special message.

With every order placed through the link below, Blue Cross receives a donation from Pets Remembered to help pets in need.

— Page last updated 20/10/2017