Animal hospital consultation
Here’s what to expect when you bring your sick or injured pet to one of our animal hospitals for a consultation.
Booking a consultation
If your pet is sick or injured, give us a call. We’ll ask for a description of your pet’s key symptoms and decide what kind of consultation is best for you. When booking your appointment, please be ready to pay the small consultation fee.
We offer face-to-face consultations at our hospitals or remote consultations over the phone.
Tip
We understand that travelling to the hospital can sometimes be stressful for pets. If you’ve got a consultation booked and you're worried about how your pet might cope with the journey, please don’t hesitate to call us. If it’s suitable for your pet and their condition, we may be able to arrange a remote consultation to make things a little easier.
During your consultation
When you have your consultation with one of our vets or nurses, we aim to make you feel informed and supported every step of the way. We will:
- take time to understand your pet’s health history as well as their current symptoms
- perhaps suggest some tests or scans to confirm a diagnosis
- guide you through treatment options, whether medication, surgery or something else
- answer all your questions, particularly about estimated treatment costs
Remote consultation guide
Having your consultation over the phone or on a video call is like bringing our vet team to your home.
- Save time and costs of travel to the hospital.
- Reduce stress for you and your pet.
- Keep you and your pet safe in extreme weather conditions.
If we can’t provide the necessary treatment during the remote consultation – we’ll refer you for a hospital consultation (you won’t be charged an additional consultation fee for this).
Please send us photos and/or short videos of your pet. Either contact us via PetsApp or email your hospital – remembering to include in the email subject line your surname, pet’s name, and postcode:
You will receive a call from us close to your appointment time. Please allow up to 60 minutes either side.
If we miss you, we’ll try again. After that, you’ll need to rebook.
Treating your pet
Dog health and injuries
Find out more about your dog’s condition and treatment.
Affordable vet care
Our discounts are intended to help people struggling with vet care.
Pet medication
Request a repeat prescription online with the option of home delivery.
New to Blue Cross?
As a charity funded solely by donations, our priority is to ensure the welfare of as many pets as possible. We provide affordable vet care for cats, dogs, small birds, and little furry pets like rabbits and hamsters.
Working at Blue Cross
Want to take your career to the next level? Our hospitals are leaders in providing the kind of vet care which doesn't just focus on a pet's symptoms but considers what will make their life better as a whole.
How we saved Yogi’s life
When a lump appeared on Yogi’s neck, her owner was deeply worried. He contacted the Blue Cross animal hospital at Victoria and our vet team stepped in.