Our response to coronavirus (Covid-19)

The coronavirus pandemic has been extremely difficult for many charities, and Blue Cross has been no exception. Changing restrictions have meant that we have had to re-design many of our processes, reduce our contact with the public in our animal hospitals, shops, rehoming centres and education activities, while doing our utmost to continue to respond to increased demand for many of our services. Covid-19 has also resulted in a fall in our income, due to closure of our shops and cancellation of all our face-to-face event and fundraising activities.

Despite this, since the first lockdown back in 2020, our fantastic people, including many volunteers, have continued to work tirelessly to ensure that we can continue to help as many sick, injured and homeless pets as possible – just as we have since 1897.

The latest changes

Last updated: 21 June 2021

Our shops 

Our shops are open and we’re accepting donations by appointment to ensure we follow Covid-19 safety measures. Call your nearest shop to book your slot.

More about our shops.

Our animal hospitals

All our animal hospitals are open by appointment only and we’re now allowing one person into the consult room with their pet. We’re continuing to gradually reintroduce routine procedures and treatments in addition to urgent vet care. Our mobile clinic remains closed, but you can still contact your nearest animal hospital.

More on our animal hospitals.

Our rehoming centres

Our rehoming centres are open by appointment only, so that we can introduce pets to new families if we need to.

We’re continuing to prioritise taking in urgent crisis cases, but we have had to temporarily limit the number of pets we can bring into our rehoming centres. We’ll continue to support owners of pets we have already committed to taking in. Please speak to one of our team for help and support if you need it.  

More on our rehoming process.

Behavioural support

In response to the coronavirus pandemic and the first lockdown, we launched our Covid-19 behaviour line. It has since helped hundreds of pet owners who need support with their pets. We’re continuing to see calls come in and we are looking at how we can continue to support owners with behavioural advice through 2021.

Chris Burghes holding a cat

“The unprecedented challenges of the pandemic have demonstrated why Blue Cross is so important. Pets play such an important role in our lives, especially in times of crisis and stress, but for many, this is a difficult time to be a pet owner. For those who are struggling at the moment, we are there with help and support.”

Chris Burghes,

Blue Cross Chief Executive

What we’re doing in response to the coronavirus pandemic

We are following all national and local guidelines in order to keep our people, pets and customers safe while offering vital services, such as rehoming pets, and treating sick and injured pets.

Here’s what we’re doing to make sure we keep our team and the public safe:

  • Increasing the number of remote veterinary consultations
  • Introducing socially distanced ways to see and treat pets who need to be seen in person
  • Making sure that our teams have access to appropriate PPE
  • Adapting our rehoming process to protect our teams and our customers
  • Working with our volunteer foster carers to make sure that pets are given the best possible care
  • Providing coronavirus advice for pet owners on our website, including puppies in lockdown support and training advice following lockdown with your pet
— Page last updated 21/06/2021