Grey horse standing with a Blue Cross groom

Our values

We put people and pets at the heart of everything we do.

Our values and behaviours (competencies) define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do. For example, we use our values and behaviours to:

  • recruit people – we structure interview questions around them
  • measure performance
  • design our learning and development

We want to make sure that you understand who we are, what we value and how we work together.

Our values

  • Compassionate: We listen, we are non-judgemental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
  • Courageous: We make brave decisions, embrace change and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
  • Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you

Our Chief Executive Chris Burghes talks about our values, joining Blue Cross and plans for the future.

What are competencies?

Competencies are characteristics that lead to outstanding performance in a given role. They are typically demonstrated on a day-to-day basis. Our competencies have been created from our team's feedback.

Our competencies

  • Leadership
  • Building for future
  • Engaging and inspiring
  • Delivering results
  • Management
  • Creating high performance to get results
  • Managing and measuring
  • Delivering self and team


  • Delivering customer experience
  • Working with others
  • Understanding self
  • Communicating clearly and effectively
  • Embracing change