Blue Cross Grimsby animal hospital has been serving the local community for more than 40 years and treats thousands of sick and injured pets every year.
Register at Grimsby animal hospital
Book an appointment at Grimsby*
*appointments are only available to people who have already registered.
Jump to pet food bank information.
Is my pet eligible for treatment?
You can register your pet at one of our animal hospitals for free of charge or reduced cost veterinary treatment if you:
- receive certain means-tested benefits
- live within one of our catchment areas
- pay a registration fee of £10 every year for each registered pet
If you are already registered at one of our animal hospitals, find out more about recent vet care changes.
Free of charge vet care
Your pet will be eligible for free of charge veterinary treatment in most cases (we will ask for a voluntary donation) if you live within our catchment area and receive any of the following benefits:
- Universal credit where there has not been a reduction in payment due to work or other income such as savings
- Income support
- Jobseeker’s allowance (income-based)
- Employment and support allowance (income-related)
- Pension credit
Reduced cost vet care
You are eligible for reduced cost vet care, where you are asked to pay towards your pet's treatment, if you live within our catchment area and receive any of the following means-tested benefits:
- Universal credit (if not maximum award)
- Working tax credit
- Child tax credit
- Housing benefit with no other benefit
- Council tax reduction with no other benefit (not the 25 per cent single person discount)
You will need to pay a reduced cost towards your pet’s treatment. Our reduced cost vet care is around 30 per cent lower than private vet practice fees.
The catchment area for the Grimsby hospital is:
DN 18 & 19
DN 20-0, 8 & 9
DN 31, 32, 33. 34, 35, 36, 37, 38, 39, 40 & 41
LN 8–3 & 6
LN 11–0 & 7
How many pets can I register?
There is no limit to the number of pets you can register, but you must complete a registration form for each pet. If you are eligible for free of charge vet care, you will only receive free treatment for two pets. You will have to pay towards treatment for any other pets registered.
How do I register?
You can register online here. Registration takes around ten minutes, and you'll need proof of your benefit. You can upload a scan, photo or screenshot of your benefit award letter or your latest Universal credit account statement. We will look at your registration within five working days.
I'm already registered, how do I book an appointment?
If you are already registered, you can book an appointment at our Grimsby hospital here. This will either be a remote consultation or an in person consultation at the hospital. If the type of appointment you want isn’t available when you want it, please remember to check the other appointment types as well.
To access the appointment booking form, you will need to use Chrome, Safari or Firefox as your browser.
Out of hours emergency service
If you are not registered at a Blue Cross animal hospital, please call your usual vet practice before contacting us.
If your pet needs to be seen urgently, please call us on 0300 777 1840 and hold until the message has finished to speak to one of the team.
All pet owners will need to pay an out of hours fee of £50 from 4 May 2021 if seen at one of our animal hospitals.
What if I have not yet registered but my pet needs treatment?
Please contact us to check that you are eligible and to book an appointment before visiting.
You will need to bring proof of your benefit, along with photo ID. If you do not have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.
We will also need to see a benefit award letter issued within the last 12 months. If the letter is more than six months old, award letters for jobseeker's allowance, employment and support allowance, working tax credits, universal credit or income support should be accompanied by a bank statement showing a DWP payment within the last three months while council tax reduction or housing benefit letters should be accompanied by a rent statement dated within the last three months. If a rent statement is not available we will accept an award letter. Those in receipt of pension credit will only need to show an award letter once a year.
Pet food bank
No one should have to choose between feeding themselves and feeding their pet. We collect donations of pet food and other items for our pet food bank here.
If you're struggling to afford food for your dog, cat, or small pet, we’re here for you and will be happy to welcome you to our Blue Cross pet food bank.
How to collect from our pet food bank
Hard times can happen to anyone, and with pets in the family there are more bowls to fill when money is tight. Anyone struggling to feed their pets can visit our pet food banks and collect the food they need. We won’t ask you for a voucher or proof of need and our team will welcome you without judgement.
Our pet food bank is open for collections on:
- Tuesdays 11.00am to 2.00pm
- Thursdays 11.00am to 2.00pm
Just pop in and see us when we're open. You'll find us in the converted container just next to the hospital entrance.
Our food bank supports dogs, cats, chinchillas, degus, ferrets, gerbils, guinea pigs, hamsters, mice, rabbits and rats, but we rely on donations so we can’t guarantee we’ll have stock for all pets at all times. You can call ahead to check our stock before coming down.
We can give you pet food and other items such as bedding and cat litter.
We may not have your pet’s usual food brand or type in stock when you need our help. We’ve put together some useful tips on feeding your pet in a crisis situation to help you manage this.
Please read our frequently asked questions for more information about using our pet food bank.
How to donate to our pet food bank
We accept donations for our pet food bank here at any time during our opening hours. Please visit reception when you arrive and your items will be gratefully received. Each and every donation will help keep pets with their loving families.
You can also support us by donating funds to our pet food bank appeal.
The pets helped by our pet food banks are:
- guinea pigs
What we can accept:
- Wet or dry pet food in unopened tins, pouches or packets, including special diets eg senior, puppy, kitten
- Hay, straw and substrate for rabbits, guinea pigs and other small pets
Sorry, but we’re unable to accept donations of the following:
- Dry pet food that’s over three months past its best before date
- Wet pet food that’s over three years past its best before date
- Open packets of food or litter where the contents have been exposed to the air. Open boxes containing individual pouches or tins are accepted as long as the pouches or tins are unopened.
- Food with damaged packaging, including dented tins, holes in sacks, grease spots on bags
- Raw food
- Food for humans
- Food or items for horses. We hope to be able to collect these soon.