Blue Cross Victoria animal hospital treats thousands of pets every year, with treatments ranging from routine neutering to complex operations. The hospital is thought to be the oldest of its kind in the world. It opened in 1906 and has never closed its doors to needy animals since. It was the headquarters of Blue Cross for many years. In 2001 it was rebuilt and has state-of-the-art veterinary facilities.
It has extended its services so it can reach people and pets who struggle to get to the hospital, including mobile veterinary clinics and an ambulance service to help transport animals to and from the hospital.
Due to Covid-19, our trained teams will assess your pet over the phone and will only offer a face-to-face appointment for a pet needing emergency treatment. If your case is non-urgent, we will still do our best to find a solution for you over the phone. We will do our best to support you and your pet over the phone and through other digital channels. In some cases we may offer a written prescription for you to purchase medicines from approved pharmacies or vet practice or online.
We're currently facing high call volumes so if you are calling us, please be patient. We'll answer your call as soon as possible. For general queries about pets and coronavirus, visit our dedicated advice page.
If you are advised by our team to visit the hospital, in order to protect the health and wellbeing of your pet, yourself and our teams, we ask that you:
- Do not come to the hospital if you have a cough/cold/sore throat/fever or if someone in your household has these signs
- Do not bring additional family, friends or children with you. Only one owner per pet
- Wash your hands or use hand sanitiser when entering the hospital
Be aware that we will ask you to wait outside while we treat your pet.
Appointments at Victoria animal hospital
In line with current guidance, we are reducing footfall at our hospitals as much as possible to keep our clients and staff safe. Where appropriate we are booking in remote consultations, so we can help care for your pets without the need to travel.
If you do have a face to face appointment booked, please follow the below guidance to help us run as smoothly as we can:
- Please be aware we have extremely limited space in the waiting room and must adhere to social distancing, so please come prepared to wait outside
- Bring a face mask to the appointment. If you are exempt, please bring evidence of this where possible.
- Bring a charged mobile phone – currently we are unable to admit clients inside our clinics alongside their pets. When we bring your pet in for consultation a nurse or vet will call you to discuss findings and treatment options.
- Arrive no more than 10 minutes before your appointment to minimise waiting times
- Wherever possible, only one person should attend the appointment
Thank you in advance for your patience and understanding, we are doing the best we can to minimise the disruption to our services and are grateful for everything you are doing to help us with this.
Out of hours and emergency cases
All vets are obliged to make arrangement for out of hours care for emergency cases. If you are registered with another practice, phone your vet first.
Remember to listen to any answerphone message in full.
When you register for treatment at one of our hospitals remember that you (or the person looking after your pet) will usually have to take your pet to the hospital yourself for emergency treatment.
If you know that you can’t do this, it may be in your pet’s best interests to register for veterinary treatment elsewhere so you can access emergency treatment if you need to.
Please call us first on 0300 777 1890 and hold after the answer machine message.
Order repeat prescriptions online
We are trialling online ordering of prescriptions.
If you wish to request a repeat prescription for collection from Victoria Animal Hospital, please complete our form.
Our veterinary services are available to pets whose owners are on certain means-tested benefits:
- Pension credit (not the standard state retirement pension)
- Housing benefit
- Income support
- Working tax credit
- Child tax credit
- Council tax reduction (not 25 per cent single person discount)
- Jobseeker’s allowance (income based only)
- Employment and support
- Allowance (ESA)
- Universal credit
You will need to bring proof of your benefit, along with photo ID. If you don’t have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.
In addition, we will need to see an award letter issued within the last 12 months. If the letter is more than six months old, award letters for JSA, ESA, WTC, UC or IS should be accompanied by a bank statement showing a DWP payment within the last three months whilst CTB or HB letters should be accompanied by a rent statement dated within the last three months. If a rent statement is not available we will accept an award letter. Those in receipt of Pension Credit will only need to show an award letter once a year.
From 4 May 2021, we will be making changes to our vet care services. Find out more about how these changes may affect you.
How many pets can I register?
New clients can register up to two pets at a Blue Cross hospital or clinic. Unfortunately, we can’t allow you to register any more than two, even if you have more pets. This is because we want to help as many people and their pets access our veterinary services as we can.
If you already have more than two pets registered with us we’ll continue to treat them but, when you no longer have that pet, you won’t be able to register a new one in their place.
The catchment area for the Victoria hospital is...
All E- postcodes
All SE- postcodes
SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW16, SW17, SW18, SW19, SW20
W1, W2, W4, W6, W8, W11, W12, W14, WC1, WC2
Other parts of London
CR4, SM4, KT3
It’s advisable to try and use your nearest hospital but, subject to the availability of appointments, you can choose which hospital to visit. If your usual hospital cannot offer a convenient appointment you are welcome to try another hospital for an appointment.
Clients who are registered at one of our mobile clinics can also use hospitals for appointments. Don’t forget to double check where you have booked your appointment before visiting or collecting a prescription!
Note that different postcode restrictions apply to our Ambulance Schemes.
Watch 24 hours in animal A&E
The Blue Cross animal hospital in Victoria is thought to be the oldest facility of its kind in the world, and has been on the frontline of veterinary medicine since it opened in 1906. Here’s what a typical day holds for our flagship central London hospital.
The hospital is closed but our telephone lines are open during the following hours
Our online community
Join the Victoria animal hospital online community and become part of our ever-growing network of pet owners and Blue Cross supporters.