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Victoria animal hospital
- Address Sheppard House, 1-5 Hugh Street, SW1V 1QQ
- Telephone 0300 777 1890
- Email [email protected]
- Facebook bluecrossvictoria
Blue Cross Victoria animal hospital treats thousands of pets every year, with treatments ranging from routine neutering to complex operations. The hospital is thought to be the oldest of its kind in the world. It opened in 1906 and has never closed its doors to needy animals since. It was the headquarters of Blue Cross for many years. In 2001 it was rebuilt and has state-of-the-art veterinary facilities.
It has extended its services so it can reach people and pets who struggle to get to the hospital, including mobile veterinary clinics and an ambulance service to help transport animals to and from the hospital.
Our veterinary services are available to pets whose owners are on certain means-tested benefits:
- Pension credit (not the standard state retirement pension)
- Housing benefit
- Income support
- Working tax credit (not child tax credit)
- Council tax benefit (not 25% single person discount)
- Jobseeker’s allowance (income based only)
- Employment and support
- Allowance (ESA)
- Universal credit
You will need to bring proof of your benefit, along with photo ID. If you don’t have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.
In addition, we will need to see an award letter issued within the last 12 months. If the letter is more than six months old, award letters for JSA, ESA, WTC, UC or IS should be accompanied by a bank statement showing a DWP payment within the last three months whilst CTB or HB letters should be accompanied by a rent statement dated within the last three months. If a rent statement is not available we will accept an award letter. Those in receipt of Pension Credit will only need to show an award letter once a year."
How many pets can I register?
New clients can register up to two pets at a Blue Cross hospital or clinic. Unfortunately, we can’t allow you to register any more than two, even if you have more pets. This is because we want to help as many people and their pets access our veterinary services as we can.
If you already have more than two pets registered with us we’ll continue to treat them but, when you no longer have that pet, you won’t be able to register a new one in their place.
The catchment area for the Victoria hospital is...
All E- postcodes
All SE- postcodes
SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW16, SW17, SW18, SW19, SW20
W1, W2, W4, W6, W8, W11, W12, W14, WC1, WC2
Other parts of London
CR4, SM4, KT3
It’s advisable to try and use your nearest hospital but, subject to the availability of appointments, you can choose which hospital to visit. If your usual hospital cannot offer a convenient appointment you are welcome to try another hospital for an appointment.
Clients who are registered at one of our mobile clinics can also use hospitals for appointments. Don’t forget to double check where you have booked your appointment before visiting or collecting a prescription!
Note that different postcode restrictions apply to our Ambulance Schemes.
Out of hours and emergency cases
All vets are obliged to make arrangement for out of hours care for emergency cases. If you are registered with another practice, phone your vet first.
Remember to listen to any answerphone message in full.
When you register for treatment at one of our hospitals remember that you (or the person looking after your pet) will usually have to take your pet to the hospital yourself for emergency treatment.
If you know that you can’t do this, it may be in your pet’s best interests to register for veterinary treatment elsewhere so you can access emergency treatment if you need to.
Please call us first on 0300 777 1890 and hold after the answer machine message.
Watch 24 hours in animal A&E
The Blue Cross animal hospital in Victoria is thought to be the oldest facility of its kind in the world, and has been on the frontline of veterinary medicine since it opened in 1906. Here’s what a typical day holds for our flagship central London hospital... read the full story
Our online community
Join the Victoria animal hospital online community and become part of our ever-growing network of pet owners and Blue Cross supporters.