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Our rehoming process

Rehoming a pet during Covid-19

We are committed to supporting the government guidelines to keep our people, pets and customers safe in these times. It's important that, where it's safe to do so, we find homes for the pets in our care who are ready. This is not only best for the pets, but it also frees up space for future pets in crisis. 

We've adapted our rehoming process to meet government guidelines and keep everyone safe. This new process is below.


  • Have a look at our pets currently looking for homes 
  • You can look at the pet profiles and learn more about their needs and whether they are a good match for you 


  • When you find a pet you think is a good match, you can immediately start a rehoming application by clicking on 'Rehome me'
  • The rehoming centre will review all applications on a first-come, first-served basis
  • We have a high demand for each pet. Please do keep looking if we don't contact you after a few days. 

Virtual meet

  • We'll send you photos and videos of the pet you're interested in. We'll also contact you to chat in detail about their personality and what they'll need in a new home. 
  • We may also arrange a video call so you can virtually interact with the pet

Foster or rehome

  • You can decide whether you want to foster the pet first so you can get to know each other or rehome straight away
  • Once you've made the decision, we'll work with you to plan the next steps

Bringing your pet to you

  • We'll plan to bring the pet to you if it is possible to do this within government social distancing guidelines
  • We'll agree a plan with you to make sure that everyone stays safe
  • Do note that we are only able to travel within one hour from where the pet is being cared for

Rehome or return

  • We'll be here to support you whether you choose to foster or rehome
  • If you decide to rehome, we'll arrange payment of the fee by credit card or bank transfer. We cannot accept cash. The fees are listed below. 
  • If you decide that the pet is not a match for you, we'll arrange a suitable time to collect them
  • If you want to rehome, we'll discuss and plan the next steps

How much does it cost?

We ask you to pay a fee towards the cost of your pet’s care during their stay with us. The fees vary depending on the type of pet but here’s a guide to help:

  • Dog, Adult: £180 
  • Dog, Puppy up to four months: £200
  • Cat: £70
  • Kitten: £75 (six months or under)
  • Rabbit: £30
  • Guinea pig: £25
  • Chinchilla: £40
  • Rat: £10
  • Degu: £15
  • Other extra small: £5

After rehoming care

When you take your new pet home, that’s not the end of the journey for us. We offer ongoing advice for you and your pet, our Behaviour Services Team is here to help you. We also have a pet advice section on our website which covers health, behaviour and care advice for different species.

Rehoming a horse

Our horses are rehomed on a loan agreement, which is a little bit different to rehoming another pet. Find out more about rehoming a horse.

What if I need to give up my pet?

We’re sorry but with the exception of pets on our pets into care scheme or admitted via our hospitals we are not able to admit pets at this time. Once we have reduced the number of pets in our care through foster and rehoming to a number that is manageable for our significantly depleted team we will re-open admissions for pets in crisis.

If you need to give up your horse, please email [email protected] and we’ll be in contact.

— Page last updated 19/05/2020