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About the Pet Bereavement Support Service

How to contact us

Please don't hesitate to call us on 0800 096 6606 if you'd like to talk. We are available between 8.30am and 8.30pm every day. Due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.

Email us at [email protected] and we'll respond within 48 hours.

Our webchat service is staffed by our trained Pet Bereavement Support Service volunteers from 8.30am to 8.30pm, every day.

If you'd like to chat with one of our team, please click the chat icon in the bottom-right hand corner of your screen.

If the icon isn't visible, none of our team are available right now. Please don't hesitate to call us on 0800 096 6606, or email us at [email protected]ross.org.uk, if you'd still like to share.

Get in contact using our confidential form, below. We'll respond via email within 48 hours.

Find support from people who have been through pet loss on our pet loss support community on Facebook.

The private group is moderated by our expert team. Click 'join group' to post and read the discussions.

Get in contact with our Pet Bereavement Support Service

Please note that due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.

Please make sure your email address is correct so that we can reply to you.

Blue Cross respects your privacy and will keep your information safe and secure and will only use it in accordance with our Privacy Policy. We will not sell, rent or share your personal data with other organisations for their marketing purposes. We may use your data for profiling purposes to make future communications more relevant to you. To see more about how we will use your information visit www.bluecross.org.uk/privacy


We’re always here for you

We know that the loss of a pet impacts everyone differently. Feelings of despair, loneliness and even depression can be overwhelming. There may also be a strong sense of guilt and self-doubt, particularly when a decision has been taken to euthanase or rehome a pet. Whatever you are feeling, it's completely normal.

We often hear that friends, family or colleagues don’t quite understand the upset that losing a pet can bring, and grieving for a pet can be a very lonely experience. Sometimes it helps to share these feelings with someone who knows, from personal experience, how distressing pet loss can be, and who will listen with compassion and without judgement.

Maybe you can’t quite find the words to express how you feel, you feel floored by the absence of an animal, or you have questions about whether or not to get another pet. You may feel you will burden friends or family with your grief, or you are anticipating the time you will have to say goodbye to a pet who is still living, or are heartbroken about a pet who is missing or stolen. You may even wish to call about a pet who has passed away many months or even years ago.

Our Pet Bereavement Support Service can support you with whatever you're feeling, whenever you want to contact us. Our team is fully trained, and everything you share with them is confidential.

More about us

The Pet Bereavement Support Service was launched in 1994 to help grieving pet owners. Since then we have helped thousands of pet owners of all ages and from all walks of life.

Volunteers, who have all experienced the loss of a pet and have completed a training course on how to help you, respond to calls and emails every day. They offer a listening ear and guidance on coping as you work through your loss.

The Pet Bereavement Support Service also offers practical information on pet loss for friends, family members and others who have contact with pet owners.

— Page last updated 25/06/2021